Frequently Asked Questions

Browse our collection, add your chosen pieces to cart, and proceed through our secure checkout. We accept major credit cards and PayPal for a simple, protected ordering experience.

Contact us immediately at hello@solandstoneliving.com if you need to make a change. Orders are processed within 1–3 business days, so amendments cannot be guaranteed once fulfilment has begun.

We offer Australia-wide shipping across our collection.

Orders are processed within 1–3 business days. Once dispatched, standard delivery typically takes 3–10 business days, depending on your location.

You will receive tracked delivery details as soon as your order has been shipped.

Yes. We offer free shipping over $200 Australia-wide. Orders below this threshold incur a flat-rate shipping fee calculated at checkout.

Fragile items including mirrors, glassware, and sculptures are carefully packaged using protective materials designed to minimise movement and transit risk.

If an item arrives damaged, contact us within 48 hours with photos and your order number. We will arrange a replacement or refund at no cost.

We accept change-of-mind returns within 30 days of delivery. Items must be returned in their original packaging, unused, and undamaged.

For complete terms, please refer to our Returns & Refunds page.

Email hello@solandstoneliving.com within 48 hours of delivery, including your order number and clear photos of the damage.

Once reviewed, we will organise a replacement or refund at no cost.

Yes. All Sol & Stone canvas prints arrive ready to hang straight out of the box.

For sculptures and decorative objects, dust gently with a soft dry cloth. Avoid harsh chemicals and abrasive cleaners.

For canvas prints, avoid prolonged direct sunlight to help preserve colour. For mirrors, use a soft glass cleaner with a lint-free cloth.

Some listings include a combination of 3D renders and real product photography. We recommend reviewing all available images to get the clearest sense of finish, form, and scale before ordering.